I just now left the store and I cannot begin to describe the rudeness that I encountered by the two saleswomen at the store. As my longtime jeweler has finally retired, my husband and I were looking for another in the area. I recently noticed one of the prongs on my diamond eternity band seemed "off" and I took it in for a professional opinion. I was immediately reprimanded -- within the first 60 seconds of being in the store-- for not getting the diamonds checked every six months. I received the ring a year ago as a present for the birth of my son -- alas, I have been a little busy. I responded "Well I'm here now." The ring was then looked over for a few minutes -- the only minutes of the entire visit that we're professional and courteous. I was told quite a few of my diamonds are lose, and though my ring "is beautiful" it will "be a constant problem for me." Hmmm. The ring was given to me as a present, as a keepsake for the most precious moment of my life, and I'm not giving it back. Instead of offering help, the saleswomen insulted it with a backhanded "compliment." They spoke to me with such disdain I felt uncomfortable and once my ring was back in my possession I immediately wanted to leave. I have never written a review before but felt so strongly that I was treated poorly I had to. And while it looks like I will have to have my ring checked more frequently, because, you know, a diamond eternity band is such a "problem," I certainly won't be doing it at your store. And as a young professional whose social circle is just now beginning to get engaged, married, and have children, I'll pass along my experience with this warning.
Excellent Service, Reasonable Cost, would use again and again.
I second that first reviewer. Our family has used Mertens for generations. They are the best.
Merten S Jewelers is a US Jewelry Store based in Manasquan, New Jersey. Merten S Jewelers is located at 116 Main St #1, Manasquan, NJ 08736, USA.
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